The Maestro Difference
Model: Maestro’s customer experience platform is designed to serve multi-unit organizations having complex business models comprising both internal and external business relationships e.g. franchise systems, company owned chains and enterprise POS Software developers with complex internal and external business relationships. We support businesses ranging from small and medium size operations on limited budgets (SMBs) to large complex enterprises (LCE) multi-business unit structures.
Architecture: Maestro is designed to transform an industry. Our technology redefined the vision and future state of the Customer Experience: resolving key information and technology infrastructure challenges; optimizing enterprise productivity and efficiency; enabling multi-channel client/customer interactions and retention.
Platform: Maestro’s uniquely flexible and highly-customizable platform supports burden-free (set-it-and-forget-it) User Administration that enables superior customer journey and business operation experiences across multiple domains.
System: Maestro supports multiple data sources: Automated Data Integration with EHR, PMS, CRM and POS software; incorporates Marketing Best Practices; provides Closed Loop Campaign Reporting; and facilitates staff activity queues and call center support. It also has integrated Business Process Management (BPM) tools that help management understand what’s happening throughout the system. Finally, being a PaaS cloud based platform the service [generally] requires Zero Capital Equipment Investments.
Technology: Maestro is vendor agnostic with the capacity to connect across multiple domains mitigating reliance on outside vendors for anything other than raw fulfillment.
Processes: Maestro combines key performance indicators (KPIs) with custom BluePrints to improve staff performance and customer engagement
Licensing Program: Maestro provides a white-label B2B/B2C Customer Engagement solution for organizations of varying complexity and seeking brand continuity.
HIPPA Compliant with MILSPEC security protocols and can be hosted on our secure server facilities or at client facility locations.
DATA Management: Maestro is designed to prevent compromise of personal data (in most instances the platform never touches sensitive personal data).